Nero
Contacto

Las observaciones de nuestros clientes son siempre bienvenidas. ¿Necesita ayuda con su orden, o resolver preguntas generales o técnicas? Nuestro equipo de servicio al cliente y el departamento de soporte técnico estarán encantados de ayudarle.

 

 

¿Tiene preguntas acerca de su orden de compra? ¡Aquí encontrará ayuda! Antes de contactar a nuestro equipo de soporte técnico, comprueba si la solución a su problema se encuentra publicada aquí.

¡Muchos usuarios de Nero nos han hecho excelentes preguntas que pueden ayudarle! Por favor consulte aquí para ver si su pregunta ha sido resuelta con anterioridad.

Si no es el caso y cree que necesita más información, por favor, contacte nuestro Servicio al Cliente.
Asknet AG gestiona la tienda en línea de Nero.
Por favor, haga clic aquí para encontrar las preguntas más frecuentes acerca de la realización de pedidos así como los contactos con el servicio al cliente de Asknet.

 

En caso de necesitar asistencia con números de serie perdidos, estado de su orden de compra, devoluciones, preguntas básicas concernientes con el proceso de pre-instalación de Nero, preguntas acerca de compras, y solicitud de discos de instalación sustitutos.

E-mail:
Para remitir una pregunta a nuestro servicio al cliente, por favor, rellene el formulario siguiente: Servicio de atención al cliente: formulario de contacto

Dirección de correo:
Nero AG
Im Stoeckmaedle 13-15
76307 Karlsbad
GERMANY

Fax: (Oficina Alemania)
+49 7248 928 499 (en donde "+" es el prefijo que usted utiliza para llamadas internacionales)

¿Tiene preguntas acerca de un producto específico de Nero? ¡Nuestro Soporte Técnico puede ayudarle!

Asistencia libre de costo por E-mail:
Para remitir una pregunta a nuestro soporte técnico, por favor, rellene el formulario siguiente: Servicio de asistencia técnica: formulario de contacto

 

Hotline:
Technical Support Hotline is available in the following countries:


Hotline USA, Canada & Mexico Support News

Technical Support Hotline: 1-888-309-4212

Available Monday - Friday, 8:00am - 5:30pm (PST)
US, Canada and Mexico only

Please note: This hotline is at your own expense. The charge is
$ 1.29 a minute. You get charged the minute the phone is answered,
not while you are on call waiting.

Hotline Switzerland Support

Technical Support Hotline: 0900 - 520322 (3,13 CHF per minute)

This hotline is available on German working days, Monday to Thursday from 09.00 am to 05.00 pm and Friday from 09.00 am to 04.00 pm (CET).
This hotline is at your own expense and provides only German-speaking support! There is no call waiting.

Hotline USA, Canada & Mexico Support News

Technical Support Hotline: 1-888-309-4212

Available Monday - Friday, 8:00am - 5:30pm (PST)
US, Canada and Mexico only

Please note: This hotline is at your own expense. The charge is
$ 1.29 a minute. You get charged the minute the phone is answered,
not while you are on call waiting.

Hotline Netherlands

Technical Support Hotline: 0900 - 20 70 707 (0,80 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 10.00 pm and on Saturday from 12.00 pm to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline Italy

Technical Support Hotline: 0899399818 (0,80 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline Great Britian

Technical Support Hotline: 0905 076 0397 (£ 0,75 per minute)

This hotline is available Monday to Friday from 8am to 6pm GMT. (excluding holidays)

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy please try again later.

Hotline Germany

Technical Support Hotline: 0900 - 5203220 (1,86 Euro per minute)

The hotline is available on German working days, Monday to Thursday from 9 am to 5 pm and Friday from 9 am to 4 pm (CET).
This hotline is at your own expense! There is no call waiting.

Hotline Spain

Technical Support Hotline: 80 73 003 02 (0,70 Euro per minute)

This hotline is available Monday to Friday from 9.00 am to 6.00 pm CET

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline France

Technical Support Hotline: 0899 650 064 (1,35 Euro per call + 0,34 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline USA, Canada & Mexico Support News

Technical Support Hotline: 1-888-309-4212

Available Monday - Friday, 8:00am - 5:30pm (PST)
US, Canada and Mexico only

Please note: This hotline is at your own expense. The charge is
$ 1.29 a minute. You get charged the minute the phone is answered,
not while you are on call waiting.

Hotline Belgium

Technical Support Hotline: 0903 - 99 327 (1,12 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 10.00 pm and on Saturday from 12.00 pm to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.the line or hang up and try again later.

Hotline Austria

Technical Support Hotline: 0900 - 520322 (2,16 Euro per minute)

This hotline is available on German working days.
Monday to Thursday from 09.00 am to 05.00 pm and Friday from 09.00 am to 04.00 pm (CET).

This hotline is at your own expense and provides only German-speaking support!
There is no call waiting.

 

Dirección de correo:
Nero AG
Im Stoeckmaedle 13-15
76307 Karlsbad
GERMANY

Fax: (Oficina Alemania)
+49 7248 928 499 (en donde "+" es el prefijo que usted utiliza para llamadas internacionales) (Oficina Alemania)

Support News

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¡Los paquetes de plantillas para Nero Vision 6 ya se encuentran disponibles!
Bienvenido a la nueva sección de asistencia técnica de Nero
Regístrese hoy y reciba las noticias más recientes, actualizaciones de productos y ofertas especiales